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Healing & Guidance
Healing Information

Frequently Asked Questions

What currency are all prices listed at?

This is a British website, therefore all prices are shown in British Pounds £.   You can use the currency converter provided at the top of each page to see prices in Euros €, or US Dollars $, however this is to be used as a guide only.  The currency you choose will be shown in the shopping cart and at checkout, however payment to Charms Of Light will be made in British Pounds £.

(Please note: your own bank's currency exchange may differ slightly to the one provided on this website.)


How do I pay for my order?

All payments are accepted in British Pounds £  only

All Customers:  There are two options to choose from when making your payment.

  1. You can make your payment by credit or debit card.  I use an SSL Certificate which enables encryption of sensitive information during online transactions.  You can be confident that all information given is safe and secure.
  2. You can make your payment through PayPal Express.  For PayPal account holders, this is a fast and secure way to make your payment by either credit card or directly from your PayPal account.

UK Customers:  If you live in the UK, you can also choose to pay by cheque in GBP £ only (details will be sent on completion of your order).  Please note that cheques will need to be cleared before dispatch of your order which may take up to 7 days.

Overseas Customers:  The current exchange rate will be calculated at the time of your purchase and shown with your payment details.  If you have used the currency converter (provided at the top of this page), please note that your payment will be taken in British Pounds £ and any correspondence about your order will show this.  (Please note: your own bank's currency exchange may differ slightly to the one provided on this website.)


Is it safe to purchase online with my credit card?

Yes.  I use an SSL Certificate which enables encryption of sensitive information during online transactions.  You can be confident that all information given is safe and secure.


How much will shipping and handling (P&P) cost me?

Please see Shipping / Postage & Packaging information for the full details.

Your package will include a gift box or bag for each item, and a description of the healing properties of each gemstone.  All purchases are posted in a padded envelope, or box,  for extra protection.


How long will it take for my order to be dispatched?

I endeavour to post all healing jewellery, gifts and healing art items within 3 days (usually sooner) of receiving confirmed payment (Monday to Friday), with the exception of custom orders, which may take longer.  Cheque payments will need to be cleared before orders are dispatched which may take up to 7 days.


Can I have my purchase(s) sent to an address other than my billing address?

Yes.  Simply complete your preferred shipping details during checkout.


How do I schedule an appointment?

To schedule an appointment with me, please use the contact page.  You can also use my Online Booking Service for consultations and readings via Skype/telephone.


How can I see your products in more detail?

Click on the thumbnail images to see more detailed descriptions and a larger image of any item.


How do I make a purchase?

Simply click on the 'Add to Cart' buttons to add your choices to the shopping cart.  You can view your shopping cart at any time.  When you have completed your shopping, click on the 'Checkout' button.  You can then choose your shipping and payment options.  Payment is accepted by PayPal, credit card, or cheque (UK customers only).


Can I purchase more than one of any particular item?

All the jewellery at Charms of Light has been individually handcrafted.  Owing to the natural variations in all gemstones, each piece is unique—one of its kind, in colour, shape and design.   Please see below for more of an explanation:

♥ Jewellery ~ Most items are one-of-a-kind pieces, however I do sometimes create more than one.  In these cases, photos will be for reference purposes only.  The jewellery you receive may not be exactly the jewellery shown in the photo.

♥ Gifts ~ I generally create more than one of these items.  In these cases, photos will be for reference purposes only.  The gifts you receive may not be exactly the gifts shown in the photo.

♥ Healing Art Gift Cards are available as single cards, or packs of 5 and packs of 10.  

You can order more than one of any jewellery design.  However, as with all gemstones, there will be slight variations in colour and patterning.  If you require more than one of any particular piece of jewellery or gift item, please contact me before placing your order.


Can I purchase more than one item?

You can purchase as many different items as you like.


Can I place a wholesale order?

Generally, the answer to this question is "No".  I do not mass produce any of the pieces available at Charms Of Light.  Sometimes there may be more than one piece available but unfortunately, not in wholesale order amounts.  However, please do contact me with your requirements and we can discuss.


Can I request a piece of jewellery in my own choice of or gemstone?

Yes, of course.  If you see a particular style you like and would like it in a different gemstone, just let me know.  I would be happy to make it up for you, as long as your choice of gemstone is still available.


Do you create custom made/bespoke items?

Yes, I am happy to custom design something especially for you.  A small non-refundable deposit may be required on some custom orders.

Gemstone Consultations (when needed) for custom items are charged at £20. This fee will be deducted from the purchase price of your custom order if your healing jewellery/gift is over £45.


How can I find a gemstone with the “right” properties for me?

First of all, if you feel drawn towards a particular stone (or stones), then they will be the right ones.  You can also read about the special qualities of specific gemstones under Gemstone Healing Properties.  In addition, there is also a Gemstone Guide to Conditions.  If you are still unsure as to which stone would best suit you, or need more thorough advice, you can request a Gemstone Consultation.


Why do some gemstones look chipped or blemished?

All gemstones are natural occurring rock forms.  The appearance of the odd small blemish or small flaw within them are all part of their natural beauty.  Each gemstone type has its own particular hardness.  Sometimes, the process of tumbling, polishing and cutting the gemstones doesn't always cover up these natural blemishes.  They are perfectly normal and not damaged in any way, and have retained their natural healing energy.


What materials are used in Charms Of Light jewellery?

♥  .925 Sterling Silver - Used for general components, accents, wire-wraps, crochet work. 
Please note:  Silver can tarnish quite easily, leaving it looking black and dirty.  To ensure that your silver is kept shiny it can be polished gently with a jewellery cloth, or you can use a standard silver polish.

♥  100% Pure solid Copper - Used for general components, accents, wire-wraps, crochet work.
Please note:  Copper is likely to develop a distinctive patina. Patina is not a "defect", it is a natural by-product. If you do not like the patina effect, you can clean copper goods using standard copper polish.

♥  9ct Gold - This is 37.5% pure gold, used for general components, accents.

♥  14ct Gold Fill - This is also known as Gold Filled, used for general components, accents.
Gold Fill is a layer of gold which is bonded by heat and pressure to a base metal core (usually brass or copper).  The term “Gold Filled” can only be used when the amount of gold used equals one-twentieth of the total weight of the piece.  14ct Gold Filled (or Gold Fill) is referred to as 14/20 G.F.  The first number is the carat of the gold layer, the second refers to the amount by weight of the gold in relation to the base layer.  Gold Fill represents a valuable, yet affordable option to carat gold.

♥   Coloured Artistic Wire - Used for crochet work.
Artistic Wire is a copper-cored wire that is covered with a coloured polyurethane coating.  It is an excellent wire for permanent colour.

♥  "Beadalon" Beading Wire - Used for beaded jewellery, and some crochet work. 
This is an excellent bead stringing material made from stainless steel wires that are coated with nylon, enabling strength and flexibility.

♥  Cord - I use leather, waxed cotton, or waxed polyester for different effects in some necklaces, macrame, and crochet work.


Are my personal details kept private?

Your privacy is very important to me.  Your name will never be shared with any third party and any information you send me will be kept strictly confidential.


Will wearing gemstones cure my health?

It is important to remember that healing is not the same as curing.  Healing is helping the body, or mind, to become stronger and consequently better.  Always see your doctor if you have nagging health problems or serious injuries - healing with gemstones, reiki and other alternative therapies complements, but are not meant as a substitute for medical, or psychological, diagnosis and treatment when needed.  See *Disclaimer.


Can I be kept informed of new products or classes?

Yes, I send out emails to subscribers - usually monthly.

If you wish to be kept up to date with what I am doing, be informed of new products/classes, and have the opportunity to win prizes and/or special discounts, please sign up for my newsletter at the bottom of this page.  You can unsubscribe at any time.


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