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Healing & Guidance

Please note:  Healing & Guidance services are currently on hold until further notice.
Healing Information

Terms and Conditions

Payment & Currency
Purchasing
Delivery
Returns / Cancellations / Refunds
Repairs & Guarantees
Donations
Offers & Promotions
Email List


Use of this website and the purchase of its products and/or services, constitutes your agreement with all policies and terms contained herein.

Caryl Haxworth ~ Charms Of Light™ owns the copyright to all of the material and content used on this website, including photographs and designs.  You may not copy, sell, reproduce, distribute, republish, download, display, post or transmit any part of this website, or its products, without written consent from Caryl Haxworth.

Prices are subject to change at any time without notice.  If you have bookmarked a webpage for later use, please refresh the page before placing your order to ensure payment of the current price and that the item is still available.  In the case of orders being placed from out-of-date pages, I reserve the right to invoice or refund the customer for the difference, less admin fees.
 


Payment & Currency

Charms Of Light™ is a British based website.  All payments are accepted in British Pounds (GBP £) only.  In some countries, this website may default to show your own currency on its items.  There is also a currency converter provided at the top of each page which can be used as a guide.  Whichever currency is shown, please note, your payment will be taken in British Pounds GBP £ and your order confirmation will show this.  The current exchange rate will be calculated at the time of your purchase and shown with your payment details.  (Please note: your own bank's currency exchange may differ slightly to the one provided on this website.)
 

Payment is accepted by the following methods: ...

  • Credit or Debit Card:  - I use an SSL Certificate which enables encryption of sensitive information during online transactions.  You can be confident that all information given is safe and secure, and I never see your card details.
    (Please note:  If you are paying with an American Express card, please use the PayPal checkout button in your shopping cart.)
  • PayPal Express: - For PayPal account holders, this is a fast and secure way to make your payment by either credit card or directly from your PayPal account.
  • Bank Transfer: - For UK based customers only.  Items will be held for 3 days only from the date of order and payment must be received within this time, otherwise your order will be cancelled.

Please be advised that when choosing PayPal Express to pay for your order, the correct shipping location must first be chosen.  If it is incorrect, you will be charged the difference (plus an administration fee) for the correct shipping costs.
 


Purchasing

Clear pictures are shown to allow you to see the jewellery and gifts that are available for purchase.  In some cases you will receive the exact item shown in the photograph, however if more than one of any item is available, I deem the photographs to be a clear representation of the product.   

As with all semi precious gemstones and crystals, there will be slight variations in all the beads used for jewellery products, and in gemstone carvings.

When choosing your healing jewellery or gemstone gift, please take note of the measurements given with the description of each piece.  If you require a different size, please contact me with your request, before placing your order.  There will be an additional charge for alterations on all wrongly sized jewellery purchases.


Custom Orders / Quotes

Price quotes on custom orders remain valid for 3 days from the date the quote is given.  Full payment is required within this time.  If payment is not received, after 3 days all pieces put aside for the order will be made available to other customers.  A new quote will then be given to cover any costs involved in obtaining new stones/wire etc that may have become out of stock.

A small non-refundable deposit may be required on some custom orders.  Where a deposit is taken, once an order has been created to the customers' satisfaction, payment of the balance must be made within 3 days or the item may be added to the website for sale to the public.

My recommendation is that bracelets be at least an inch larger than the size of your wrist.  Bracelets made smaller than that are likely to break due to "stress".  I am happy to repair and resize for you if problems arise because of this, however a charge will be made for the repair, resizing and return postage.  Please note that when requesting a special size, I can not guarantee exact length.  Custom sizes come within 0.25 inches of requested size due to variations in stones and designs.

Please note:  If you haven't ordered a consultation separately, a gemstone consultation fee will be added to all custom orders that require assistance in finding the right gemstone (or gemstones) to help your situation.

 

Healing Services

For services purchased via the Charms Of Light™ website, details and/or session times will be sent by email.

For services scheduled via the Online Booking Service, you will receive a confirmation email once your appointment is booked.  Any payment due must be paid a minimum of 5 working days (Mon-Fri) prior to the appointment being held, or at receipt of invoice/emailed payment link  - whichever is sooner.  Please reschedule your appointment, or contact me as soon as possible, if you are unable to keep to your appointment.  Refunds for cancelled appointments with less than 24 hours notice are at my discretion, less the fees charged to me by the payment processing company through which you originally paid.

Once you have purchased a healing service you will be contacted by email.  2 attempts will be made to contact you with regard to the service you have purchased.  In the case of a service being purchased and an appointment not confirmed, there will be 2 attempts made to contact you to schedule your session(s).  After this time, if there is no reply, your order will be cancelled and payment refunded, less the fees charged to me by the payment processing company through which you originally paid.  This excludes Gemstone Consultations and General Advice/Guidance, in which case it will be understood that the purchase was for services rendered via the information on this website. 

Everything discussed in a reading or consultation remains completely confidential by both parties.  Any information that you are given is not to be repeated or replicated as your own.
 


Delivery

Wherever possible, I endeavour to post all healing products within 3 working days - Monday to Friday (excluding public holidays) of receiving confirmed payment, with the exception of custom orders and items specified as "made to order" which may take longer.

I use UK Royal Mail for all shipping requirements.  For overseas customers, once your item has left the UK, your package will be handed over to your local postal service for delivery.

Packages will be addressed to the exact delivery address entered on your order, so please ensure that the full and correct delivery details have been given.

Shipping options and costs, in relation to your order and shipping destination, are clearly stated in your shopping basket before you reach checkout.  See "Shipping / Postage & Packaging" for full details.  Please choose your shipping options carefully, as I will not be held liable for any loss or damage to your goods in the post.  I recommend you choose the option that includes insurance, as Royal Mail will not fully compensate gemstone jewellery or gemstone gift items that are lost or damaged in the mail, without full insurance coverage.   I reserve the right to change the shipping options on certain orders where deemed necessary.

In the case that you have placed multiple orders to the same destination, these - wherever possible - will be packaged and shipped together.

It is the responsibility of the customer to contact Charms Of Light™ if your package has not been received within a reasonable amount of time, according to the expected delivery times stated in "Shipping / Postage & Packaging".  In the case of any package being damaged or lost in the post, I will make a claim of compensation from Royal Mail on your behalf.  Once the loss or damage has been confirmed by Royal Mail, and not before this time, a reimbursement of your costs will be made where applicable.  Royal Mail offer a maximum of only £20 for non-insured items.

In the case that your package is unclaimed and/or returned to me, three attempts to contact you will be made.  If there is no response to these contacts, your items will be auctioned and any monies raised will be given to charity.  Reposting your returned package will cost the original shipping plus the fee charged to me by the payment processing company through which your payment is made.  A refund will be offered for any returned items in good condition, less the original shipping cost and less the fees charged to me by the payment processing company through which you originally paid.

Some countries have postal restrictions on semi-precious gemstones and/or jewellery.  Please check with Customs & Excise in your chosen destination before placing your order.  Items sent from the UK to the EU are subject to VAT and duties in the EU.  If you choose to go ahead with the purchase of any item(s) that are restricted, you take full responsibility for any loss or additional costs if the items do not reach their destination.  If your package is returned to me, marked "Refused by Customs", you will receive a refund for your items, less original shipping costs and any fees I have been charged.
Customer is responsible for the payment of any VAT, duties, or fees charged for receipt of their package.  If your package is returned to me because of unpaid fees, you will receive a refund for your items, less original shipping costs and any fees charged to me by the payment processing company through which you originally paid.

Please remember to add [email protected] to your email address book to ensure you receive your confirmation, as well as information about when your package has been sent.  I am not responsible for emails you do not receive.
 


Returns / Cancellations / Refunds

I wish you to always be absolutely delighted with any purchase made through Charms Of Light™.  However, I do understand that sometimes you may change your mind, so if for any reason you wish to return an item, I am happy to offer an exchange or refund, according to the following conditions.

 

Conditions of return or exchange

If you wish to return or an exchange an item, please contact me in the first instance within 7 days of receipt.  Returns and exchanges will not be accepted without prior notification in writing.  Items must be returned unused and in its original presentation box or gift bag, both of which must be in the same condition as you received them.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.  Items must be returned by a recorded delivery service and insured for their full cost.  Buyers are responsible for return shipping costs.  Once the item has been inspected and deemed to be in its original condition, a refund or an exchange will be made.  Refunds will be for the original price of the item, less the original cost of delivery, and less the fees charged to me by the payment processing company.  The refund will be made with 14 days using the same method through which you originally paid.  Exchanges will be processed according to what has been agreed to at the time of notification of your wish to exchange your item.

The following will not be refunded, and cannot be returned or exchanged:

  • Custom orders / orders made to your specifications, unless faulty.
  • Earrings - including ear cuffs (for hygiene reasons), unless faulty.
  • Music/ meditation downloads.
  • PDF manuals.
  • Healing services that have been completed.

 

Cancellations

If, for any reason, you wish to cancel your order, please let me know as soon as possible.  If your package has not yet been dispatched, you will be refunded via your original payment method, less the fee charged to me by the payment processing company.  Healing services must be cancelled within 24 hours of the order being placed.

I reserve the right to cancel any order if there is no response to my attempts to contact you about your order.

 

Repairs & Guarantees

All items are quality guaranteed for a period of 6 months from date of purchase.  I believe that this is a reasonable amount of time of regular wear to discover any defects in material and workmanship.  If repairs are required within this time they will be made without any added cost, except in the case of design changes (including resizing), and P&P. 

This guarantee specifically excludes faults caused by accident, neglect or misuse (see 'Everyday Use and Care of Gemstone Jewellery').  After this period a fee for repairs or alterations will be charged to cover materials, time and return postage.

 

Conditions of repair under guarantee

If you notice a defect in an item, please contact me in the first instance via email, with a description of the defect, and photos where possible.  Once it has been confirmed that a repair is warranted, the item needing repair must be carefully packaged and returned to Charms Of Light™, by an agreed method, within 5 days.  Your return shipping costs will be reimbursed by Charms Of Light™.  Please obtain proof of posting from the post office.  Charms Of Light™ takes no responsibility for goods damaged or lost in transit.
 

Conditions of general repairs and/or alterations

If you require repairs/alterations to your item, please contact me in the first instance via email.  Once it has been confirmed that your repair/alteration can be done, the item needing repair/alteration must be carefully packaged and returned to Charms Of Light™ within 5 days.  You are responsible for return shipping costs.  It is recommended that you obtain proof of posting from the post office in case the package goes missing.  Charms Of Light™ takes no responsibility for goods damaged or lost in transit.  Once the item has been received you will be contacted and a quote will be given for the repair/alteration.  Payment of this amount must be received within 3 days as per the Purchasing Policy - (Custom Orders / Quotes).
 


Donations

All donations towards the costs of providing the Gemstone & Crystal Healing Properties information on this website are gratefully received.  Please note that donations DO NOT include gemstones.
 


Offers & Promotions

From time to time I offer special offers and promotions for healing products and services purchased from this website.  Any discount codes, when provided, must be used in conjunction with sales and offers as advertised.  I reserve the right to disallow any discount if the correct code is not used.
 


Email List

Once you have made a purchase from Charms Of Light™, you will automatically be subscribed to the mailing list, unless you opted out at check out.  This list is used to notify you of new products; new blog posts; and special offers and discounts.  You can unsubscribe at any time, using the link at the bottom of these emails.




 
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