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Healing & Guidance
Healing Information

Shipping / Postage & Packaging

I use UK Royal Mail for all shipping requirements.  For overseas customers, once your item has left the UK, your package will be handed over to your local postal service for delivery.

There are a number of shipping options for different destinations around the world.  For a full list of countries and their options, please see International Services on the Royal Mail website.  Please note: you will only be offered your country's options in your shopping cart.
* I recommend you choose the option that includes insurance, as Royal Mail will not compensate gemstone jewellery or gemstone gift items that are lost or damaged in the mail, without full insurance coverage.

I endeavour to post all healing products within 3 working days - Monday to Friday - (usually sooner) of receiving confirmed payment, with the exception of custom orders, which may take longer.

Please Note:  I will not be held liable for any loss or damage to your goods in the post, so please choose your shipping options carefully.  It is no longer my responsibility once your package has been handed over to UK Royal Mail.

Royal Mail reviews its pricing in March of each year.

Please see Holiday Shipping for the latest ordering and shipping dates to receive your holiday packages and gifts.

Expected delivery times and charges are as follows:

UK destinations:

  1. Special Delivery:  Your order is guaranteed (by Royal Mail) to arrive by 1pm the following working day (Monday to Friday) from date of dispatch.
    This is charged at a flat rate of £7.40 GBP (no matter how many items you order) for each separate delivery address.  A signature is required on receipt.  A Royal Mail tracking number is provided with this option which includes insurance and is recommended for all orders.

  2. Signed For:  Please allow 1-5 working days (Monday to Friday) for delivery from date of dispatch.
    This is charged at a flat rate of £4.55 GBP (no matter how many items you order) for each separate delivery address.  A signature is required on receipt.  A Royal Mail tracking number is provided with this option, however it does not include insurance*.

  3. 1st Class Mail:  Please allow 1-5 working days (Monday to Friday) for delivery from date of dispatch.
    This is charged at a flat rate of £3.55 GBP for each separate delivery address.  This option does not include insurance*, cannot be tracked and does not require a signature. 

Europe:

  1. International Tracked &/or Signed:  Please allow 3-5 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £49.99, shipping is GBP £9.35 for each separate delivery address. For items valued at GBP £50 and over, shipping is GBP £11.85 for each separate delivery address.  A Royal Mail tracking number is provided with this option and insurance is included.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.  A signature is required on receipt.

  2. Standard Airmail:  Please allow 5-7 working days (Monday to Friday) for delivery from date of dispatch.
    This is charged at a flat rate of GBP £4.80 for each separate delivery address.  This option does not include insurance*, cannot be tracked and does not require a signature.

Rest of the World:

  1. International Tracked &/or Signed:   Please allow 5-7 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £49.99, shipping is GBP £10.90 for each separate delivery address. For items valued at GBP £50 and over, shipping is GBP £13.40 for each separate delivery address.  A Royal Mail tracking number is provided with this option and insurance is included.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.  A signature is required on receipt.

  2. Standard Airmail:  Please allow 7-10 working days (Monday to Friday) for delivery from date of dispatch.
    This option does not include insurance*, cannot be tracked and does not require a signature.

 

 

Packaging

I try to be as environmentally friendly with my packaging as I can.

Jewellery is presented in white recycled cardboard gift boxes, which are also reusable, and recyclable after use.  Crystal gift items are packaged in either white recycled (and recyclable) gift boxes, organza pouches, or velvet pouches, depending on the size of the item.  Pouches can be used many times over and over.  Your jewellery and crystal gifts will also include a description of the healing properties of each gemstone used.

I am currently using up the last of my bubble-wrap padded envelopes and am switching to cardboard boxes instead.  The paper tape used on the cardboard boxes is also recyclable.  In the cases, where your jewellery or crystal gift needs a little extra protection inside their gift box or pouch, or extra padding is required in the shipping box (to stop your items from being shaken around), I use recycled materials that I have received from my supplier deliveries for extra padding.  You can be assured that I do not buy it for this purpose and will only reuse it this way to avoid throwing it into landfill.  Please also consider recycling it yourself.

Your jewellery and crystal gifts will also include a description of the healing properties of each gemstone used. 

 
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