Shop
Healing & Guidance
Healing Information

Shipping / Postage & Packaging

UPDATE:  During this time, all packages are currently being dispatched once a week only (usually Fridays) until further notice. 

Thank you for understanding.

 


I use UK Royal Mail for all shipping requirements.  For overseas customers, once your item has left the UK, your package will be handed over to your local postal service for delivery.

There are a number of shipping options for different destinations around the world.  For a full list of countries and their options, please see International Services on the Royal Mail website.  Please note: you will only be offered your country's options in your shopping cart.

* I recommend you choose the option that includes insurance, as Royal Mail will not compensate gemstone jewellery or gemstone gift items that are lost or damaged in the mail, without full insurance coverage.

I endeavour to post all healing products within 3 working days - Monday to Friday - (usually sooner) of receiving confirmed payment, with the exception of custom orders, which may take longer.

Some countries have postal restrictions on semi-precious gemstones and/or jewellery.  Please check with Customs & Excise in your chosen destination before placing your order.  If you choose to go ahead with the purchase of any item(s) that are restricted, you take full responsibility for any loss if the items do not reach their destination, or additional costs.

Please Note:  I will not be held liable for any loss or damage to your goods in the post, so please choose your shipping options carefully.  It is no longer my responsibility once your package has been handed over to UK Royal Mail.

Royal Mail reviews its pricing regularly, therefore shipping prices are subject to change without notice.

Please see Holiday Shipping for the latest ordering and shipping dates to receive your holiday packages and gifts.

Expected delivery times and charges are as follows:

UK:

  1. Special Delivery:  Your order is guaranteed (by Royal Mail) to arrive by 1pm the following working day (Monday to Friday) from date of dispatch.
    This is charged between £6.85 - £7.65 GBP, depending on the weight of your package, for each separate delivery address.  A signature is required on receipt.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £500.  This option is recommended for all orders.

  2. Signed For:  Please allow 1-5 working days (Monday to Friday) for delivery from date of dispatch.
    This is charged at a flat rate of £4.85 GBP (no matter how many items you order) for each separate delivery address.  A signature is required on receipt.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £50.

  3. 1st Class Mail:  Please allow 1-5 working days (Monday to Friday) for delivery from date of dispatch.
    This is charged at a flat rate of £3.85 GBP for each separate delivery address.  This option does not require a signature, cannot be tracked.  Royal Mail offer compensation up to a maximum of £20 for lost packages.

Europe:

  1. International Signed , or Tracked & Signed:  Please allow 3-5 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £49.99, shipping is GBP £10.65 for each separate delivery address. For items valued at GBP £50 and over, shipping is GBP £13.15 for each separate delivery address.  A Royal Mail tracking number is provided with this option and insurance is included.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.  A signature is required on receipt.

  2. International Tracked:  Please allow 3-5 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £49.99, shipping is GBP £10.25 for each separate delivery address. For items valued at GBP £50 and over, shipping is GBP £12.75 for each separate delivery address.  A Royal Mail tracking number is provided with this option and insurance is included.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.

  3. Standard Airmail:  Please allow 5-7 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is offered for orders up to a value of GBP £20 and is charged at a flat rate of GBP £5.95, for each separate delivery address.  This option does not require a signature and cannot be tracked.  Royal Mail offer compensation up to a maximum of GPB £20 for lost packages.

Please note:  Brexit has brought about some changes to posting packages from the UK to the EU.
Items sent from the UK to the EU are subject to VAT and duties in the EU.
Customs clearance charges and fees may now be payable (see Royal Mail website for more information).

 

World Zone 1:

World Zone 1 covers North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.
  1. International Signed, or Tracked & Signed:  Please allow 5-7 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £49.99, shipping is GBP £12.95 for each separate delivery address. For items valued at GBP £50 and over, shipping is GBP £15.45 for each separate delivery address.  A Royal Mail tracking number is provided with this option and insurance is included.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.  A signature is required on receipt for Signed, and Tracked & Signed services.

  2. International Tracked :   Please allow 5-7 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £49.99, shipping is GBP £12.70 for each separate delivery address. For items valued at GBP £50 and over, shipping is GBP £15.20 for each separate delivery address.  A Royal Mail tracking number is provided with this option and insurance is included.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.

  3. Standard Airmail:  Please allow 7-10 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is offered for orders up to a value of GBP £20 and is charged at a flat rate of GBP £8.30, for each separate delivery address.  This option does not require a signature and cannot be tracked.  Royal Mail offer compensation up to a maximum of GPB £20 for lost packages.

World Zone 2:

World Zone 2 covers the territories not defined as being in Europe or World Zone 1.
  1. International Signed, or Tracked & Signed:   Please allow 5-7 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £49.99, shipping is GBP £14.40 for each separate delivery address. For items valued at GBP £50 and over, shipping is GBP £16.90 for each separate delivery address.  A Royal Mail tracking number is provided with this option and insurance is included.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.  A signature is required on receipt for Tracked & Signed/or Signed service.

  2. International Tracked :   Please allow 5-7 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £49.99, shipping is GBP £14.15 for each separate delivery address. For items valued at GBP £50 and over, shipping is GBP £16.65 for each separate delivery address.  A Royal Mail tracking number is provided with this option and insurance is included.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.

  3. Standard Airmail:  Please allow 7-10 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is offered for orders up to a value of GBP £20 and is charged at a flat rate of GBP £9.90, for each separate delivery address.  This option does not require a signature and cannot be tracked.  Royal Mail offer compensation up to a maximum of GPB £20 for lost packages.

World Zone 3:

World Zone 3 covers the USA.
  1. International Tracked & Signed:   Please allow 5-7 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £49.99, shipping is GBP £15.45 for each separate delivery address. For items valued at GBP £50 and over, shipping is GBP £17.95 for each separate delivery address.  A Royal Mail tracking number is provided with this option and insurance is included.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.  A signature is required on receipt.

  2. International Tracked:   Please allow 5-7 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £49.99, shipping is GBP £13.45 for each separate delivery address. For items valued at GBP £50 and over, shipping is GBP £15.95 for each separate delivery address.  A Royal Mail tracking number is provided with this option and insurance is included.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.

  3. Standard Airmail:  Please allow 7-10 working days (Monday to Friday) for delivery from date of dispatch.
    This shipping option is offered for orders up to a value of GBP £20 and is charged at a flat rate of GBP £10.95, for each separate delivery address.  This option does not require a signature and cannot be tracked.  Royal Mail offer compensation up to a maximum of GPB £20 for lost packages.

 

 

Packaging

I try to be as environmentally friendly with my packaging as I can.
 

Jewellery is presented in white recycled cardboard gift boxes, which are also reusable, and recyclable after use.  Crystal gift items are packaged in either white recycled (and recyclable) gift boxes, organza pouches, or velvet pouches, depending on the size of the item.  Pouches can be reused many times over.
 

White jewellery boxes     Jewellery pouches

 

I am currently using up the last of my bubble-wrap padded white envelopes and am switching to eco-friendly honeycomb paper padded brown envelopes instead.  Honeycomb paper is cut in a way to add cushioning and some spring.  It is then sandwiched between layers of tough kraft paper to create a well-padded barrier for protection of your jewellery and gift items in the post.  These brown paper envelopes are made completely from paper, making them not only easy to recycle but fully biodegradable as well.

Larger orders may be packaged in brown cardboard boxes instead of envelopes.  These boxes are reusable and recyclable, while the paper tape used on them is also recyclable.  
 

Brown postal boxes and envelopes


In circumstances, where your jewellery or crystal gift needs a little extra protection inside their gift box or pouch, or extra padding is required in the shipping box (to stop your items from being shaken around), I will use recycled materials that I have received from my supplier deliveries for extra padding.  You can be assured that I do not buy it for this purpose and will only reuse it this way to avoid throwing it into landfill.  Please also consider recycling it yourself.

Where I need to secure labels to boxes or envelopes, regular tape may have to be used, however this can be removed easily allowing you to recycle the envelopes or reuse the boxes yourself.



 
     
Online - Start Chat?

Your name *

 

Cancel