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Healing Information

Shipping / Postage & Packaging

Wherever possible, I endeavour to post all healing products within 3 working days - Monday to Friday (excluding public holidays) of receiving confirmed payment, with the exception of custom orders and items specified as "made to order" which may take longer.

I use UK Royal Mail for all shipping requirements.  For overseas customers, once your item has left the UK, your package will be handed over to your local postal service for delivery.

There are a number of shipping options for different destinations around the world.  For a full list of countries and their options, please see International Services on the Royal Mail website.  Please note: you will only be offered your country's options in your shopping cart.

* I recommend you choose the option that includes insurance, as Royal Mail will not compensate gemstone jewellery or gemstone gift items that are lost or damaged in the mail, without full insurance coverage.

Some countries have postal restrictions on semi-precious gemstones and/or jewellery.  Please check with Customs & Excise in your chosen destination before placing your order.  If you choose to go ahead with the purchase of any item(s) that are restricted, you take full responsibility for any loss or additional costs if the items do not reach their destination.

Please Note:  I will not be held liable for any loss or damage to your goods in the post, so please choose your shipping options carefully.  It is no longer my responsibility once your package has been handed over to UK Royal Mail.

Royal Mail reviews its pricing regularly, therefore shipping prices are subject to change without notice.

Please see Holiday Shipping for the latest ordering and shipping dates to receive your holiday packages and gifts.

Expected delivery times and charges are as follows:

UK:

  1. Special Delivery:  Your order is guaranteed (by Royal Mail) to arrive by 1pm the following working day from the date of dispatch (excludes weekends and public holidays).
    This is charged between £6.85 - £8.95 GBP, depending on the weight of your package, for each separate delivery address.  A signature is required on receipt.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £500.  This option is recommended for all orders.

  2. Signed For:  Please allow 1-5 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is offered for orders up to a value of GBP £50 and is charged at a flat rate of £4.85 GBP (no matter how many items you order) for each separate delivery address.  A signature is required on receipt.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £50.

  3. 1st Class Mail:  Please allow 1-5 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is offered for orders up to a value of GBP £20 and is charged at a flat rate of £3.85 GBP (no matter how many items you order) for each separate delivery address.  This option does not require a signature and cannot be tracked.  Royal Mail offer compensation up to a maximum of £20 for lost packages.

Europe:

Please note:  Brexit has brought about some changes to posting packages from the UK to the EU.
Items sent from the UK to the EU are subject to VAT and duties in the EU.  Customs clearance charges and fees may now be payable in your country (see Royal Mail website and/or the European Commission - Taxation and Customs Union website for more information).

Customer is responsible for the payment of any VAT, duties, or fees charged for receipt of their package.

For EU orders over £150 in value, please contact me to discuss the best shipping option.
  1. Europe Signed, or Tracked & Signed:  Please allow 3-5 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £50, shipping is GBP £10.65 for each separate delivery address. For items valued over GBP £50, shipping is GBP £13.15 for each separate delivery address.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £250.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.  A signature is required on receipt.

  2. Europe Tracked:  Please allow 3-5 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £50, shipping is GBP £10.25 for each separate delivery address. For items valued over GBP £50, shipping is GBP £12.75 for each separate delivery address.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £250.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.

World Zone 1:

World Zone 1 covers North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia.
  1. International Signed, or Tracked & Signed:  Please allow 5-7 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £50, shipping is GBP £12.95 for each separate delivery address. For items valued over GBP £50, shipping is GBP £15.45 for each separate delivery address.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £250.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.  A signature is required on receipt for Signed, and Tracked & Signed services.

  2. International Tracked :  Please allow 5-7 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £50, shipping is GBP £12.70 for each separate delivery address. For items valued over GBP £50, shipping is GBP £15.20 for each separate delivery address.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £250.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.

  3. Standard Airmail:  Please allow 7-10 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is offered for orders up to a value of GBP £20 and is charged at a flat rate of GBP £8.30, for each separate delivery address.  This option does not require a signature and cannot be tracked.  Royal Mail offer compensation up to a maximum of GPB £20 for lost packages.

World Zone 2:

World Zone 2 covers the territories not defined as being in Europe or World Zone 1.
  1. International Signed, or Tracked & Signed:  Please allow 5-7 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £50, shipping is GBP £14.40 for each separate delivery address. For items valued over GBP £50, shipping is GBP £16.90 for each separate delivery address.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £250.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.  A signature is required on receipt for Tracked & Signed/or Signed service.

  2. International Tracked :   Please allow 5-7 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £50, shipping is GBP £14.15 for each separate delivery address. For items valued over GBP £50, shipping is GBP £16.65 for each separate delivery address.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £250.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.

  3. Standard Airmail:  Please allow 7-10 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is offered for orders up to a value of GBP £20 and is charged at a flat rate of GBP £9.90, for each separate delivery address.  This option does not require a signature and cannot be tracked.  Royal Mail offer compensation up to a maximum of GPB £20 for lost packages.

World Zone 3:

World Zone 3 covers the USA.
  1. International Tracked & Signed:  Please allow 5-7 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £50, shipping is GBP £15.45 for each separate delivery address. For items valued over GBP £50, shipping is GBP £17.95 for each separate delivery address.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £250.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.  A signature is required on receipt.

  2. International Tracked:   Please allow 5-7 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is automatically charged at a rate dependent on the value of the order.  For items up to (and including) GBP £50, shipping is GBP £13.45 for each separate delivery address. For items valued over GBP £50, shipping is GBP £15.95 for each separate delivery address.  A Royal Mail tracking number is provided with this option which offers proof of delivery and compensation up to a maximum of £250.  Your package will be sent by Airmail and can be tracked right up until delivery abroad.

  3. Standard Airmail:  Please allow 7-10 working days for delivery from the date of dispatch (excludes weekends and public holidays).
    This shipping option is offered for orders up to a value of GBP £20 and is charged at a flat rate of GBP £10.95, for each separate delivery address.  This option does not require a signature and cannot be tracked.  Royal Mail offer compensation up to a maximum of GPB £20 for lost packages.

 

 

Packaging

I try to be as environmentally friendly with my packaging as I can.
 

Jewellery is presented in white recycled cardboard gift boxes, which are also reusable, and recyclable after use.  Crystal gift items are packaged in either white recycled (and recyclable) gift boxes, organza pouches, or velvet pouches, depending on the size of the item.  Pouches can be reused many times over.

All items are packaged with the healing properties of the stones that each product contains.
 

White jewellery boxes     Jewellery pouches

 

I am currently using up the last of my bubble-wrap padded white envelopes and am switching to eco-friendly honeycomb paper padded brown envelopes instead.  Honeycomb paper is cut in a way to add cushioning and some spring.  It is then sandwiched between layers of tough kraft paper to create a well-padded barrier for protection of your jewellery and gift items in the post.  These brown paper envelopes are made completely from paper, making them not only easy to recycle but fully biodegradable as well.

Larger orders may be packaged in brown cardboard boxes instead of envelopes.  These boxes are reusable and recyclable, while the paper tape used on them is also recyclable.  
 

Brown postal boxes and envelopes


In circumstances, where your jewellery or crystal gift needs a little extra protection inside their gift box or pouch, or extra padding is required in the shipping box (to stop your items from being shaken around), I will use recycled materials that I have received from my supplier deliveries for extra padding.  You can be assured that I do not buy it for this purpose and will only reuse it this way to avoid throwing it into landfill.  Please also consider recycling it yourself.

Where I need to secure labels to boxes or envelopes, regular tape may have to be used, however this can be removed easily allowing you to recycle the envelopes or reuse the boxes yourself.



 
     
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