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Returns & Refunds

I try to ensure that the quality of all Charms Of Light jewellery is of the highest standard.  I take great pride in personally handcrafting my designs into beautiful pieces that will not only look good when worn, but also help you to feel good at the same time.  As with all semi precious gemstones, there will be slight variations in all the beads used.  When choosing your jewellery, please take note of the measurements given with the description of each piece.  If you require a different size, please contact me with your request, before placing your order.  There will be an additional charge for alterations on all wrongly sized purchases.

I wish you to always be absolutely delighted with any purchase made through Charms Of Light.  If for some reason, you are not 100% happy with your items, you may return the jewellery within 7 days of receipt.  The items must be returned in an unused condition, in its original packaging which must also be undamaged and unmarked. *Please contact me with an explanation of why you would like to return an item as soon as possible and BEFORE RETURNING. You will be offered an exchange, or refund (less a 10% administration fee and the cost of original P&P), within this time frame.

The following items can't be returned or exchanged, unless they are faulty:

  • Custom orders / orders made to your specifications
  • Pierced earrings (for hygiene reasons)
  • PDF manuals
  • Music downloads
 
Conditions of return

Buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.  UK returns must be sent by next day Special Delivery service and insured for their full cost.  Overseas returns must be sent by International Signed For service and insured for their full cost.  Charms Of Light takes no responsibility for goods damaged or lost in transit.


 
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