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Returns & Refunds

I try to ensure that the quality of all Charms Of Light jewellery & crystal and gemstone gifts are of the highest standard.  I take great pride in personally handcrafting my designs into beautiful pieces that will not only look good when worn, but also help you to feel good at the same time.  As with all semi precious gemstones and crystals, there will be slight variations in all the beads used for jewellery products, and in gemstone carvings.  When choosing your jewellery, please take note of the measurements given with the description of each piece.  If you require a different size, please contact me with your request, before placing your order.  There will be an additional charge for alterations on all wrongly sized purchases.

I wish you to always be absolutely delighted with any purchase made through Charms Of Light.  However, I do understand that sometimes you may change your mind, so if for any reason you wish to return an item, I am happy to offer an exchange or refund (less a 10% administration fee).
 

Conditions of return

1.  If you wish to return an item, please contact me in the first instance within 7 days of receipt.

2.  The item to be returned must be unused and in its original presentation box / gift bag, both of which must be in the same condition as you received them.

3.  Buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.  UK returns must be sent by next day Special Delivery service and insured for their full cost.  Overseas returns must be sent by International Signed For service and insured for their full cost.  Charms Of Light takes no responsibility for goods damaged or lost in transit.

4.  Once the item has been received and inspected I will refund the price of the item (less 10% administration fee) using the same method originally used by you to pay for it, or exchange the product if an exchange has been requested.  Please note the cost of the original postage incurred sending the item to you is non refundable, unless the item is damaged or faulty.

5.  The following items cannot be returned or exchanged, unless they are faulty:

  • Custom orders / orders made to your specifications
  • Pierced earrings (for hygiene reasons)
  • PDF manuals
  • Music downloads

 

 
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