Purchasing Policy

 

Clear pictures are shown to allow you to see the jewellery and gifts that are available for purchase.  Measurements are given with the description of each piece.  In some cases you will receive the exact item shown in the photograph, however if more than one of any item is available, I deem the photographs to be a clear representation of the product.

As with all semi precious gemstones and crystals, there will be slight variations in all the beads used for jewellery products, and in gemstone carvings.

When choosing your healing jewellery or gemstone gift, please take note of the measurements given with the description of each piece.  If you require a different size, please contact me with your request, before placing your order.  There will be an additional charge for alterations required on all wrongly sized jewellery purchases.

Please take note of care instructions which are provided on each item page.

Some countries have postal restrictions on semi-precious gemstones and/or jewellery.  Please check with Customs & Excise in your chosen destination before placing your order.  If you choose to go ahead with the purchase of any item(s) that are restricted, you take full responsibility for any loss or additional costs if the items do not reach their destination.
 

 

Price quotes on custom orders remain valid for 2 days from the date the quote is given.  Full payment is required within this time.  If payment is not received within this time all pieces put aside for the order will be made available to other customers.  A new quote will then be given to cover any costs involved in obtaining new stones/wire etc that may have become out of stock.

A small non-refundable deposit may be required on some custom orders.  Where a deposit is taken, once an order has been created to the customers' satisfaction, payment of the balance must be made within 2 days or the item may be added to the website for sale to the public.

My recommendation is that bracelets be at least an inch larger than the size of your wrist.  Bracelets made smaller than that are likely to break due to "stress".  I am happy to repair and resize for you if problems arise because of this, however a charge will be made for the repair, resizing and return postage.  Please note that when requesting a special size, I can not guarantee exact length.  Custom sizes come within 0.25 inches of requested size due to variations in stones and designs.

Please note:  If you haven't ordered a consultation separately, a gemstone consultation fee will be added to all custom orders that require assistance in finding the right gemstone (or gemstones) to help your situation.
 

 

For services purchased, details and/or session times (if applicable) will be sent by email.

Once you have purchased a healing service you will be contacted by email.  2 attempts will be made to contact you with regard to the service you have purchased.  In the case of a service being purchased and an appointment not confirmed, there will be 2 attempts made to contact you to schedule your session(s).  After this time, if there is no reply, your order will be cancelled and payment refunded, less the fees charged to me by the payment processing company through which you originally paid.  This excludes Gemstone Consultations and General Advice/Guidance, in which case it will be understood that the purchase was for services rendered via the information on this website. 

Everything discussed in a reading or consultation remains completely confidential by both parties.  Any information that you are given is not to be repeated or replicated as your own.