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Healing Information

International Orders Delayed

16 Jan 2023 11:00:00 | Author: Caryl

 

As mentioned on this website in Shipping/Postage & Packaging, and in Terms & Conditions - Delivery, I use Royal Mail for all my shipping requirements.

 

Unfortunately Royal Mail has experienced a cyber incident that has caused disruption to international services.

 

Please note:  Domestic (UK) services are still fully operational.

I will continue to accept international orders, however please understand that dispatch of these orders will be delayed until further notice.

 

Here is the notice from Royal Mail:...

 

ROYAL MAIL INTERNATIONAL EXPORT SERVICES

Royal Mail is experiencing severe service disruption to our international export services following a cyber incident.

We are temporarily unable to despatch items to overseas destinations. To support faster recovery when our service is restored and to prevent a build-up of export items in our network, we’re asking customers not to post international items until further notice. Items that have already been despatched may be subject to delays. We would like to sincerely apologise to impacted customers for any disruption this incident is causing.

Our import operations continue to perform a full service, with some minor delays. Parcelforce Worldwide export services are still operating to all international destinations though customers should expect delays of one to two days.

Our teams are working around the clock to resolve this disruption and we will update you as soon as we have more information. We immediately launched an investigation into the incident and we are working with external experts. We have reported the incident to our regulators and the relevant security authorities.

 

Thank you for your patience and understanding.

 

Blessings,
Caryl ♥

 


 

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